We may collect names, mobile numbers, email addresses, company details, site addresses, employee and technician details, service records, maintenance schedules, and other information necessary to provide our fire protection, maintenance, and related services.

We use this information to:

• Manage customer relationships and service requests.
• Create and assign service jobs to technicians and other authorized personnel.
• Send operational SMS notifications regarding job assignments, site visits, service status, and Daily Progress Reports (DPRs).
• Coordinate fire safety maintenance, testing, inspection, and commissioning activities.
• Maintain service records and provide customer support.

Jyoti Fire Engineers may send service-related SMS notifications to customers, employees, technicians, engineers, and supervisors where applicable and in accordance with their communication preferences and applicable consent requirements.

Messages may include service-job assignments, maintenance reminders, scheduling updates, work-status notifications, and DPR-related updates.

Recipients may contact us to update their mobile number, communication preferences, or request cessation of non-essential messages. Requests will be handled subject to applicable legal and operational requirements.

We do not sell personal information to third parties. Information may be shared with authorized employees, service providers, and technology providers where necessary to operate our services, deliver notifications, or meet legal obligations.

We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or loss. Information is retained only for as long as reasonably necessary for service delivery, business operations, and applicable legal requirements.

Our website may use cookies or similar technologies to support website functionality and improve user experience. Additional information about specific cookies or analytics tools will be provided where applicable.

You may contact us to request access to, correction of, or deletion of personal information, subject to applicable laws and legitimate business record-retention requirements.